Return & Refund policy
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Thank you for choosing Angel Lavish. Our handmade rhinestone dresses are individually produced for each customer. Please review our Return & Exchange Policy below. 1. Made-to-Order and Customized Products All Angel Lavish dresses—including standard sizes (XS, S, M, L, XL)—are made-to-order and individually produced for each customer. Standard-size dresses may also be adjusted or finished based on the customer's order requirements. Because each dress is made or customized specifically for the customer, returns or exchanges are not accepted for non-quality-related reasons, including change of mind, incorrect size selection, or buyer’s remorse. By placing an order, you acknowledge and agree that your dress is a made-to-order or customized product and is subject to the return conditions described below. 2. When a Return Is Accepted (Quality Issues Only) We accept returns only when there is a verified quality issue, manufacturing defect, damage upon arrival, or an error made by Angel Lavish. Examples include:
All return requests are subject to review and approval by our customer service team. 3. Non-Returnable Situations Because our dresses are made-to-order or customized, returns or refunds are not accepted for reasons including, but not limited to:
Standard-size dresses are also considered made-to-order/customized products and are not eligible for return for non-quality-related reasons. 4. Reporting a Quality Issue (14-Day Window) If you believe your item has a quality issue or an error was made with your order, please contact us within 14 calendar days of delivery. Email: help@angellavish.com Please include:
Requests submitted after 14 days may not be eligible unless required by applicable law. 5. Return Authorization Please do not return any product without contacting Angel Lavish first. If your request is approved, we will provide:
Products sent to unauthorized addresses may not be accepted or processed. 6. Condition of Returned Items Approved returned items must be in substantially the same condition as received:
7. Return Shipping Costs For verified manufacturing defects or errors caused by Angel Lavish, we will cover the approved return shipping cost. Depending on the destination, we may provide a prepaid return label or specific return instructions. No restocking fee applies for approved quality-related returns. 8. Refunds Once the returned item is received and inspected, we will notify you of the result. If approved, the refund will be issued to the original payment method within 5 business days. Additional processing time may be required by your bank or payment provider. 9. Exchanges and Replacements We do not offer standard exchanges because all dresses are individually made. For verified quality issues or errors, possible resolutions may include:
10. Fit and Measurements Customers are responsible for reviewing our Size Guide and providing accurate measurements. Fit issues caused by inaccurate customer-provided measurements are not considered defects. If the finished dress materially differs from confirmed measurements due to our error, please contact us under Section 4. 11. Color and Appearance Colors may vary slightly due to lighting, photography, and screen settings. Minor differences that do not materially differ from the ordered product are not considered defects. If you believe the item is materially different from your confirmed order, please contact us with photos for review. |